Refund policy

At ELORA, customer satisfaction is important to us. We strive to provide high-quality products and a seamless shopping experience.

Returns

Due to the nature of beauty and skincare products, we only accept returns for items that are damaged, defective, incorrect, or received in unusable condition.

To request a return, please contact us within 48 hours of receiving your order.

To be eligible for a return:

• The item must be unused and in its original packaging.
• Proof of purchase must be provided.
• Clear photographs of the product and packaging may be required.

Refunds

Once your request is reviewed and approved, refunds will be processed to the original payment method within 5–10 business days.

Non-Refundable Items

The following items are not eligible for refunds:

• Opened skincare products
• Used products
• Gift cards
• Products damaged due to misuse

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us at [arwork@gmail.com] within 48 hours of delivery.

Contact

Email: [arwork@gmail.com]
Business Name: ELORA